Help & support
Helpful, clear when it matters.
Find help for a trip, an account question or a safety concern. Start in the Kose app for trip-specific support, or message us for general help.
Contact
Talk to a human
Trip-specific help
Open your trip in the app and choose Help so we can understand the right journey.
+263 713 344 224
For general questions. Share your booking details, but never a password or pickup code.
business@kose.africa
For partnerships, press and business enquiries. Trip issues are best handled in the app.
Questions
Common questions
Why is the price showing in USD?
Available currencies depend on the service. Check the amount and currency shown in the app before you confirm a booking or payment.
What payment methods are supported?
The available payment options are shown in the app before you confirm. Never send payment outside the Kose flow because someone asks you to.
How do I report a problem with a trip?
Open the relevant trip in the Kose app and choose Help. Include the details you remember so the team can investigate the right journey.
Can I leave a review?
After an eligible completed trip, the app will ask for a rating. Use the feedback option to share what went well or what needs attention.
I lost something in a Kose. What now?
Open the relevant trip in the app and choose Help. Describe the item and the trip; the team will guide the next step.
Drivers
Driver help is available in the driver app under Profile → Support. If you'd like to work with Kose, see current opportunities.
Safety & emergencies
If you are in immediate danger, contact local emergency services first. During an active trip, use the SOS control in the rider app where it is available.
For urgent but non-emergency concerns, use the trip's Help option or message Kose with the trip details. Do not put yourself at risk to collect information.
Account & data
To request account or data deletion, see Delete your account. Read the Privacy Policy for the process and applicable exceptions.